INPLACE CARE -
February 12, 2021

Culturally Appropriate Health, Aged, Community & Social Care

For the year ending June 30, 2019, what percentage of Australia’s population do you think were born overseas? 5%? 10%? Maybe even 15%?

The answer … 29.7%!

It is essential, therefore, that organisations & individuals providing care & services to people from culturally and linguistically diverse backgrounds (CALD) recognise & respond to their specific challenges & needs.

Some of the issues that need to be addressed include:

Staff training & approach – learn, learn, learn about other cultures, beliefs, languages, customs etc.; be curious; always adopt a person-centred, individualised approach; avoid assumptions -> don’t characterise all people from the same cultural background as automatically the same; be aware of your own actual or potential biases; utilise community organisations with expertise, e.g. www.culturaldiversity.com.au, www.fecca.org.au for advice/further information.

Gain insights & plan accordingly – collect key information about issues important to the person; have a structured yet flexible approach; don’t rush it; ensure information is shared appropriately; always be respectful; don’t judge.

Family engagement – as always, this is a vital aspect of providing services. Understand family dynamics/roles; gain insights from the family regarding the client.

Communication, Language & Understanding barriers – potential need for use of interpreters, provision of appropriately translated written information, use of communication cards/symbols; involvement of family; always actively listen; building trust & rapport is vital; be patient.

Respect of cultural differences – there are significant differences in how health/care related issues are viewed/understood/accepted, e.g., appropriateness of even asking questions about health; willingness to share information; views on blood transfusions, surgery, palliative care, death & dying etc.; desire to be treated.

Seek/encourage feedback – are needs being met?; identify ongoing challenges; change/adapt as necessary; always look for ways to improve care/service; constantly listen & learn; offer formal feedback mechanisms if appropriate, e.g., questionnaires or surveys.

The carers at InPlace Care can make sure they act not only on the wishes of the Client and provide support and care the way you want or need it, but also they can recognise and respond to the specific challenges people from culturally and linguistically diverse backgrounds (CALD) bring. It’s your choice to decide when you Sign Up, see and speak to all our fabulous carers.