Culturally Appropriate Health, Aged, Community & Social Care

For the year ending June 30, 2019, what percentage of Australia’s population do you think were born overseas? 5%? 10%? Maybe even 15%? 

The answer … 29.7%! 

It is essential, therefore, that organisations & individuals providing care & services to people from culturally and linguistically diverse backgrounds (CALD) recognise & respond to their specific challenges & needs. 

Home Care, Caregivers, Communication, Healthcare

Some of the issues that need to be addressed include:

  • Staff training & approach – learn, learn, learn about other cultures, beliefs, languages, customs etc.; be curious; always adopt a person-centred, individualised approach; avoid assumptions -> don’t characterise all people from the same cultural background as automatically the same; be aware of your own actual or potential biases; utilise community organisations with expertise, e.g. www.culturaldiversity.com.auwww.fecca.org.au for advice/further information.
  • Gain insights & plan accordingly – collect key information about issues important to the person; have a structured yet flexible approach; don’t rush it; ensure information is shared appropriately; always be respectful; don’t judge.
  • Family engagement – as always, this is a vital aspect of providing services. Understand family dynamics/roles; gain insights from the family regarding the client.
  • Communication, Language & Understanding barriers – potential need for use of interpreters, provision of appropriately translated written information, use of communication cards/symbols; involvement of family; always actively listen; building trust & rapport is vital; be patient.
  • Respect of cultural differences – there are significant differences in how health/care related issues are viewed/understood/accepted, e.g., appropriateness of even asking questions about health; willingness to share information; views on blood transfusions, surgery, palliative care, death & dying etc.; desire to be treated.
  • Seek/encourage feedback – are needs being met?; identify ongoing challenges; change/adapt as necessary; always look for ways to improve care/service; constantly listen & learn; offer formal feedback mechanisms if appropriate, e.g., questionnaires or surveys.

The carers at InPlace Care can make sure they act not only on the wishes of the Client and provide support and care the way you want or need it, but also they can recognise and respond to the specific challenges people from culturally and linguistically diverse backgrounds (CALD) bring.  It’s your choice to decide when you  Sign Up, see and speak to all our fabulous carers.

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We know that the COVID-19 virus presents significant challenges and concerns for our clients and their families. InPlace Care have instigated many new operational actions to protect clients in the community.

OUR RESPONSE

WHAT WE HAVE DONE

  • Keeping our Carer community up to date with regular updates and new clinical operational procedures relevant for the best protection of their clients and themselves
  • Refreshed our Training documents for Hand Hygiene to recognize the COVID-19 recommendations
  • Continued our administration services and functions by supporting staff to work remotely, as well as other options that best suit individual staff circumstances.

WHAT WE ARE DOING

  • Keeping the InPlace Care community up to date with clinical advice that best support good practice in the provision of Home Care services
  • Implementing measures to mitigate an outbreak, including measures around health, hygiene, and general wellbeing of the community.
    Continuing to plan for potential scenarios and impacts to ensure the safety of our clients and carers.

The Inplace Care worker visiting your home is taking the necessary measures to ensure you say safe.
This includes following advice from Australia’s Chief Medical Officer about when to use equipment such as masks, gloves, aprons or gowns, and protective eyewear.
Most importantly, look after yourself and keep safe.

The promotion conditions are:
  1. The maximum FOC care in February 2021 is 8 hours of Care per individual Client when you book and pay for 8 hours of care
  2. limited to the first 10 Clients that take it up

The program will run for 4 weeks in February 2021.
The promotional FOC Care is only redeemable for new Clients that register and receive Care in February 2021.